We keep everything short, sweet, to the point and constantly question why we are doing things and if they can be done better.

We like to think that the way we work, the services we offer and the way in which we provide them are unique and meet the varying needs of our deaf and hearing customers. We are committed to breaking barriers and setting the highest standards in terms service provision in this new millennium - in terms of quality, response time and real, tangible results for people. In 2011, our customers need the phone to be picked up or their text to be answered everytime, whatever the time of day or night.

Organisation

As an organisation we don’t stand by lengthy and costly processes and procedures just because “that’s the way its always been done”. We keep everything short, sweet, to the point and constantly question why we are doing things and if there is a quicker and better way to achieve the same result. We are obsessive about using plain English, saying what we mean and getting rid of jargon.

Technology

We love technology and how this is changing the lives of Deaf people. Whether it's a new app or some new booking software, web or social networking site we give it a go and if it works, we adopt it. We partner with a remote video technology company to provide BSL Interpreters at a distance and work with multimedia businesses to provide live, streamed BSL interpreters on the internet for their conferences.

We like to think we are friendly and approachable for our customers, our attitude is “yes we can sort it !” and we keep everything as easy as possible for you. We know that recorded messages, menu options and lack of trained staff drives people mad, so we don’t do it.

Dedication

We have a small, dedicated “core” of full time staff who power the organisation and a very large network of skilled, qualified and experienced freelancers and consultants that work with us on a regular or ad hoc basis. What we do believe in, and what is at our heart is a strong commitment to quality and training. We are really proud of our staff and freelancers and know that there are many, skilled professionals who are providing a stunning service across the UK. We are working with them and we only engage with those that are the best in their field.