Booking Terms and Conditions

1. Working Practice- interpreters

All Clarion professionals are guided by either the ASLI or CACDP (or appropriate governance) codes of conduct especially client confidentiality. They will also be guided by the ethical demands of the professional arena in which an assignment takes place.

The worker will make every effort to arrive at least 10 minutes prior to the assignment time. Should either the hearing or deaf client not have arrived for commencement of the assignment the worker will wait for approximately 20 minutes before leaving.

The worker has the right to withdraw their services if an assignment is substantially different from that described at the time of booking and if they feel that to continue to work would be detrimental to their own well being and professional standing or if they feel that to continue working would not be in the best interests of the clients.

Clarion will provide written confirmation of the assignment and interpreter details.

2. Good practice- the customer

You would be assisting the worker greatly by providing relevant paperwork relating to the assignment. This information should be with Clarion at least 3 working days prior to the assignment.

We would need notification of any unusual or stressful aspects of the assignment.

In order to comply with health and safety regulations, workers need a 5 minute break every 20 minutes. Most meetings that are more than one and a half hours long would need two interpreters.

3. Price List

Prices are available upon request.

4. Non-solicitation

i. The Customer or service user shall not approach, to work with them directly any Clarion freelancer, employee or sub contractor that has been introduced to them through Clarion. This will last for six months after the booking period has finished.

ii. In the event of a breach of Clause 4.i. then the Customer shall pay to Clarion liquidated damages of 100% of the gross agency fee for the duration of the work or six months, whichever is the shorter. Or 50% of their gross annual salary if it is an employee involved.

iii. The parties acknowledge and agree that the above clauses are a reasonable estimation of the loss which would be incurred by the loss of the person so employed or engaged.

5. Complaints Procedure

If you have any comments or complaints, please refer to complaints procedure.

6. Monitoring and evaluation

We provide this for all our customers and details can be provided upon request.

7. Payment

1. Payment of invoices is expected within 28 days of the invoice date.

2. After 28 days you will then have a grace period of 14 days. After this period late payment charges will be incurred. They are as follows:

3. Interest of 12.5% will be added to your debt. This will be at a simple rate of interest and will run from the due date.

4. Administration charges will be applied for compensation for debt recovery costs per invoice (£40 for an invoice up to £1000, £70 for an invoice over £1000 and up to £10,000).

8. Cancellation

For cancellation with less that 7 days notice (including weekends) full amount is payable.

For cancellation between 7 and 14 days notice 50% will be payable.

For cancellation with more than 14 days notice there will be an admin fee. This is 10% of the interpreter fee (minimum £25 per interpreter or language service professional).