Our professional and friendly interpreting and employment team provide first class services 24 hours a day, every day of the year.
Meeting Our Customers
Sally our Chief Executive likes running; running early in the morning in the sunshine, up and down hills; running the show here at Clarion; running new organisations; running things differently; running to the off licence; running her kids ragged; running Marathons and of course running a hot bath.Email Me
Head of Business Development
Cheryl Cullen is the Head of Business Development for Clarion and her mantra is "innovate, innovate, innovate". Her role is to manage existing customers and business and grow our current business as well as introducing new products and services to the market with her brilliantly creative ideas. Cheryl has 11 years' experience of strategically managing and delivering Deaf services and until 2010 was the Director of Employment, Training and Skills for RNID and held the post for 6 years.Email Me
National Operations Manager
Our resident funny man, Bob is Clarion Work Focus' National Operations Manager leading a team of 85 freelance and full time staff with a determined desire to help his fellow deaf peers gain a level playing field in the work place. Bob is a passionate Manchester United supporter as well as his four grand childrens' biggest fan. Always on the go and often on the road, he loves travel and says nothing compares to the breathtaking views of the Valley of Jordan from Mount Nebo.Email Me
Russell - The cool dude of the office - jack of all trades and master of none! Tea maker extraordinaire and very good friends with Percy Pig. Has travelled around the world and been to 4 continents, leaving South America, the Arctic and Antarctica to be conquered and they will be - watch this space! Likes all sports especially rugby and F1 - his dream is to own an Aston Martin DBS - move over James Bond! A regular gym-goer - he also likes his food and cooking various recipes with his girlfriend and eating them with a nice glass of Australian red!
Business Development Manager
Alison Hicking is our Business Development Manager for the Midlands and North of England. She will be growing all of Clarion's services in these areas. Alison has over 15 years? experience of developing and delivering deaf services with significant experience of employment services. In her spare time Alison campaigns on access to health issues for people in the East Midlands and has a track record of promoting change and improvements. She also bakes a mean fairy cake!
Operations Manager - Bookings
Lorna is our Operations Manager overseeing the co-ordination of all LSP bookings spread across a variety of different domains. Lorna regularly undertakes long walks (up to 20 miles) with a group of friends and Boris the dog, making sure the walk includes a pub stop! In fact the bookings team also regularly undertakes a Saturday morning 10K walk with a growing number of dogs. Previous to working for Clarion Lorna has worked in Recruitment and The Travel industry.Email Me
Business Information Manager
Sarah is the smiling face of our database of freelancers and a Booking Coordinator for our Access to Work (AtW) customers. She likes to know anything and everything about our freelance interpreters and communication professionals. Sarah is also our in house font of all IT knowledge and the one we go running to when "computer says no". Clarion's champion of green issues, she can often be seen cycling to and from work. Her passions include reading, cycling, walking and music of the 80s and 90s.Email Me
Legal Bookings co-ordinator
Sue - Before going to live in Turkey, Sue worked in a civilian role for the police in Hertfordshire and Cambridgeshire which prepared her for the challenges of working on the Clarion legal team. Having travelled extensively, she finally gave in to the pull of the Mediterranean and spent 9 years managing property and working in tourism on the Turquoise Coast of Turkey before returning to the UK and joining the team at Clarion. Her previous hobbies of hiking in the mountains of Turkey and swimming in the warm waters of the Mediterranean have been toned down to suit the local environment and she now relaxes with a walk in the Essex countryside and a gin and tonic at the end of a busy day.
Legal Bookings co-ordinator
Paula - Paula worked for a well-known travel agent for 9 years before taking a job with 'Sandals' Resorts. After spending 3 years enjoying business trips to the Caribbean, she found true love which moved her to Thriplow and eventually gave up commuting for 5 hours a day to come and work at Clarion on the legal team. She is now looking forward to the next exciting change in her life when she becomes a very glamorous granny!
Education Bookings Co-ordinator
Caroline - Caroline is the Education and gadget guru at Clarion and generally a great all-rounder! She loves to travel, especially to visit her sister in Australia and harbours a desire to visit the bright lights of New York. Caroline has a bit of an obsession with handbags, too many to count, and adores 80's 'poodle rock' music, which does not go down too well when she's in charge of the office radio! If she wasn't working at Clarion, Caroline would be on tour with Aerosmith!
Medical Bookings Co-ordinator
Carol is the 'colourful' character of Clarion - clothes, post it notes and, especially, her famed spreadsheets, which frighten almost everyone else off using them! Starting at Clarion in 2008, she now manages the ever growing Medical bookings keeping tabs on the job in hand - co-ordinating the troops in the field and providing a check-out service for patients Carol is very theatrical - having trod the boards for the past 35 years.Email Me
Rosa De Simone
Work Programme Co-ordinator & Assistant Manager
Rosa is our Assistant Operations Manager filling our Welfare to Work booking all over the country. Having worked in property management until she felt like she needed a life change, she jacked it all in, spent a few months travelling round Europe and ended up here! Baker of delicious cakes she's the Nigella Lawson of the office and loves testing out new recipes on us lot, which funnily enough, we don't mind.Email Me
Looking After The Money
Helen is her name and numbers are her game. She is our super organised Financial Controller, managing all financial aspects of the company Helen has over 25 years experience working within a financial environment. More recently Helen was the Company Accountant for Smooth Operations (Productions) Ltd, a radio and television production company where she worked for 9 years, getting involved in all aspects of the business including live broadcasts.Email Me
Millie is our Finance Assistant, invoicing our clients, paying our freelancers and doing the payroll.Email Me
Linda - Linda has recently moved from the Clarion legal desk and is now happily working in Clarion finance as our new financial assistant. She has travelled extensively and has seen some truly amazing sights. Linda has written a children's geology book and a chilling crime thriller (as yet unpublished but watch this space)! In her free time Linda enjoys taking arty photos and pottering around her garden. After taking her gorgeous new puppy out for a long walk, Linda likes to curl up with a decent book and a chilled glass of wine.
Jo - Our new girl (starting with Clarion in September 2012) is a local girl who grew up in Royston. Jo has a creative flair, (although not with the accounts) and attends an art course once a week.
The Interpreting Team
Debbie ? Debbie was born to Deaf parents and has therefore grown up in the signing community. She has completed a Deaf Studies degree at Bristol University; graduating with a 1st class Hons. Debbie has now been qualified as a RSLI for over four years and has mainly been working in the legal domain. A real passion of Debbie?s is travelling to new and exotic places and she is always planning her next trip; currently she?d like to go back to India as it was such an amazing experience the first time round.
Karen - Karen stated life as an interpreter in 1994 and qualified as an RSLI in 1998. During that time she gained experience and additional training. In 2000 Karen became a freelance interpreter and started to accept more legal domain interpreting assignments gaining experience within legal and Mental Health settings. In November 2011 Karen became Clarion's full time employee in the North West with the main remit to cover the MOJ contract work. Out of work Karen is in the gym or outside, she enjoys walking especially along the canal near her home to the nearest pub!
Terese - Terese is our London based staff interpreter - nicknamed 'the route-master' for knowing the city's public transport like the back of her hand, whizzing between bookings. As a Trainee Interpreter she is currently working towards her final qualification having previously finished a Deaf Studies degree. She is a self-professed language and culture junkie: originally Danish, Terese has travelled the world working with spoken language translation, cultural mediation and marketing. Beyond this, she will leave no stone unturned in finding out good coffee and artisan chocolate.
Julia - Julia joined Clarion in August 2012 as a qualified BSL/English Interpreter with a special interest in the legal domain. Julia studied modern languages and linguistics at Nottingham Trent University before working with deaf children in mainstream schools where she developed a passion for sign language. After completing her NVQ Level 3 she worked as an in-house CSW at an interpreting agency, supporting a Deaf member of staff, and then completed her qualifications through the NVQ route. In her spare time Julia is studying law with the Open University, and also enjoys walking her dog in the Malvern Hills.